Shipping policy

 

The resale of any of our products on 3rd party sites such as Amazon.com,  Ebay.com or Walmart.com is strictly prohibited.
Your order will be canceled if we suspect that you are trying to resell products.

Medical Disclaimer:

Products sold by Pharmedico are not intended to diagnose, treat or cure any illness or disease. The content and recommendations contained on this website and product information pages have not been reviewed by the U.S. Food and Drug Administration (FDA) and are solely the opinion of the authors. Content contained on this website is not a substitute for professional medical advice, diagnosis or treatment. Never increase, reduce or discontinue any medication or treatment without first consulting your doctor.

Shipping and Ordering Policy:

We offer free shipping anywhere within the US territories for any order over $75.  Any order under $75 will incur a flat $5 shipping charge. 

We use USPS, FEDEX or UPS to ship our orders depending on the weight, size and destination. If you provide a P.O. Box delivery address, we will use USPS to ship your order. A telephone number must be provided by you at checkout to provide to the shipping carrier.

Shipping to International Shipments

Pharmedico Store does not ship to international locations at this time, except for Canada (subject to add'l shipping cost).  Please contact us before placing your order.

Methods of Payment
We accept Visa, Mastercard, Discover, and American Express credit cards. We also accept PayPal as a method of payment online.

Paypal users must have a US based account verified by Paypal to order products from Pharmedico. Non-US Paypal accounts are blocked.

Shipment Timing
Orders placed by 2:00pm EST usually ship the same day, Monday through Friday. Shipments do not go out Saturday or Sunday, and all orders received over the weekend (after 2:00pm EST Friday – Sunday) will not be processed until the following Monday. Orders will not be processed and shipments will not be sent on company holidays. We maintain most product items available in our store inventory.

Occasionally, an item will be out of stock when an order is placed. In this case, the order will not ship until the back-ordered item are received in our office or we might drop-ship your products directly from the manufacture if this is more than an extra day or two from the time you place your order, you will receive an e-mail from us detailing when the products will be shipped and any other special situation regarding your order.

Backordered items can still be purchased, but may take longer to ship. If backordered items do not become available within 21 days, we will cancel those items and refund you for those products.  If you have any questions on back-ordered products, please call our store at (941) 952-3959.

Insurance and Signature Required Delivery
We may insure packages at our discretion. We may require signature on any shipments over $500 USD.

Lost or Damaged Shipment
Call us at (941) 952-3959 during our normal business hours – Monday-Friday 9:00am-6:00pm EST and we will help you with any lost or damaged shipment. Pharmedico cannot be responsible for stolen boxes that are properly delivered by USPS, FEDEX or UPS.

Cancel or Edit Your Order
If your order has already been processed, you will not be able to cancel or edit it. You may refuse the package or return it unopened. Any refused or cancelled order that has shipped is subject to a 10% restocking fee, plus actual shipping fees and/or return shipping fees.

We cannot be responsible for refused packages that do not arrive back at our facility.

Prop 65 Notification Information (for California residents only)
Some products on our website are required by California State law to carry a Proposition 65 notification. As a note, most products that carry this Proposition 65 notification have even fewer heavy metals or toxic materials than an average serving of organic spinach or watermelon. For more information on Prop 65, CLICK HERE.

Resales Prohibited
Reselling products purchased through Pharmedico’s online store is strictly prohibited. This includes direct resales or sales via online services, but not limited to Amazon, Ebay, or Walmart. Reselling products purchased from the Pharmedico online store violates the sales agreements that we have with most of our manufacturers. If it is discovered or suspected that a customer is engaging in resales of products purchased through our online store, all pending orders will be refunded and canceled.

FAQs:

Heat Sensitive Products and Storage:

Many patients and customers ask us about the proper storage and shipment of heat sensitive products. We have added some FAQ questions to provide some answers here. If you have additional questions, please call us at 941-952-3959 or      e-mail Support@PharmedicoRx.com

Q: What are some examples of heat sensitive products?

A: Some Probiotics, essential oils, ozone products, glutathione, and other products may be heat sensitive. These products should be stored in a cool, dry place, or in the refrigerator as labeled by the manufacturer.

Q: My package arrived warm and the cold pack inside isn’t frozen. Is the product okay?

A: Yes, the product is fine. Heat sensitive products are often sent with cold packs to keep them closer to room temperature for as long as possible while they are shipped. The cold pack will almost always arrive thawed and warm

Q: My heat sensitive product is warm, is it okay?

A: Yes, heat sensitive products can be exposed to higher heat for shorter periods of time and still maintain potency. These products are NOT designed or packaged to be stored at high heat for long periods of time (weeks or months). Cold packs may be included with these products to help keep them cooler for longer during shipment.

Q: Should I store all of my products in the refrigerator or freezer to keep them cold?

A: Not necessarily. The enemies of potency and shelf-life for nutritional supplements are usually oxygen, heat and moisture. Storing a large bottle in the fridge that you will open many times before it is empty will increase the moisture content inside the bottle each time it is opened due to condensation. If the product is not labeled for refrigeration it is better to keep it in a dark, cool and dry place such as a cabinet or pantry. Leave any moisture absorbing packets inside the bottle to maintain dryness inside.

Q: One of my products that I have been using for some time now has passed the expiration date printed on the bottle. Can I still use this product safely?

A: Most likely, yes. Almost all of the products sold at Pharmedico are pharmaceutical grade, and many of them are guaranteed for the potency marked in the supplement facts box all the way up to the expiration date. In fact, many manufacturers of high quality supplements will include 105% or more of the label claim for each ingredient to ensure it will be potent by the expiration date on the bottle. For this reason, if a bottle has been stored properly without moisture, light and oxygen, the product should be good for months after the date on the bottle. This is especially true if it is still sealed.
 
Q: My product has an “manufactured on” date instead of an expiration date. How long is this product good for?

A: As a rule of thumb, most products with a manufactured-on date instead of an expiration date are good for 24-36 months (2-3 years) from the date marked on the bottle. Some products may be good for longer than 2 years. If you are uncertain, you should check directly with the manufacturer for their recommendation.