Privacy policy

Effective Date: August 10, 2026
Last Updated: August 11, 2026

Pharmedico Pharmacy, LLC ("Pharmedico Compounding Pharmacy & Wellness," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, purchase products, communicate with us, enroll in email or SMS communications, or otherwise interact with our online services.

1. Scope of This Privacy Policy

This Privacy Policy applies primarily to information collected through our website, online store, communications, marketing activities, and other non-clinical interactions.

Information that Pharmedico Compounding Pharmacy & Wellness creates, receives, or maintains in connection with providing pharmacy or healthcare services may constitute Protected Health Information ("PHI") and may be governed by the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") and other applicable healthcare privacy laws.

Our use and disclosure of PHI is described separately in our HIPAA Notice of Privacy Practices.

If there is a conflict between this Privacy Policy and our HIPAA Notice of Privacy Practices regarding PHI, the HIPAA Notice of Privacy Practices will control.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Contact Information

This may include:

Name
Mailing address
Billing address
Shipping address
Email address
Mobile or other telephone number

Account Information

If you create an online account, we may collect information associated with your account, including login credentials and account preferences.

Transaction and Purchase Information

We may collect information about:

Products purchased
Order history
Returns
Shipping information
Customer service requests
Transaction history

Payment card information may be processed by our payment processors. Pharmedico Compounding Pharmacy & Wellness generally does not directly store complete payment card numbers.

Device and Usage Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages viewed
Referring website
Approximate geographic location
Date and time of visits
Website interactions
Cookie and similar technology identifiers

Communications

We may collect information you provide when you:

Contact our pharmacy
Submit an online form
Communicate with customer support
Send us an email
Send or receive SMS/text messages
Participate in a survey
Subscribe to email or SMS communications

Health or Prescription Information

Certain Pharmedico Compounding Pharmacy & Wellness services may involve prescription, medication, medical, or other health-related information.

When information constitutes PHI under HIPAA, it is handled in accordance with applicable healthcare privacy laws and our HIPAA Notice of Privacy Practices.

Please do not submit prescription information, medical records, diagnoses, or other sensitive health information through ordinary website forms, website chat, email, or SMS unless the communication method is specifically designated by Pharmedico Compounding Pharmacy & Wellness for that purpose.

3. How We Use Personal Information

We may use personal information to:

Process and fulfill orders
Deliver products
Provide customer service
Maintain customer accounts
Communicate about orders or services
Send requested SMS/text notifications
Respond to questions and requests
Improve our website and customer experience
Detect fraud or unauthorized activity
Maintain website security
Conduct analytics
Send marketing communications when permitted
Manage email and SMS subscriptions
Comply with legal and regulatory requirements
Enforce our policies and agreements
Protect the rights and safety of Pharmedico Compounding Pharmacy & Wellness, our customers, and others

Health information used in connection with pharmacy services is subject to our HIPAA Notice of Privacy Practices where applicable.

4. SMS/Text Messaging Privacy

SMS Information We Collect

If you voluntarily opt in to receive SMS/text messages from Pharmedico Compounding Pharmacy & Wellness, we may collect and maintain information including:

Your mobile telephone number
Your SMS messaging preferences
The date and time of your opt-in
The method used to provide consent
Records of messages sent and received
Opt-out requests
Customer service communications related to the SMS program

We use this information to provide the SMS communications you requested, maintain records of your consent, respond to customer service requests, manage opt-outs, prevent fraud or misuse, and comply with applicable legal and telecommunications requirements.

SMS Consent and Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be sold, rented, transferred, or shared with any third parties or affiliates for marketing or promotional purposes.

All categories of information sharing described elsewhere in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates for marketing or promotional purposes.

We may disclose information to service providers that perform services on our behalf solely as necessary to provide and operate our SMS messaging program, such as telecommunications providers and messaging-platform providers. These providers are authorized to use the information only to provide services to Pharmedico Compounding Pharmacy & Wellness and not for their own marketing or promotional purposes.

Types of SMS Messages

Depending on the program for which you enroll, Pharmedico Compounding Pharmacy & Wellness may send messages relating to:

Order updates
Pickup or delivery notifications
Account notifications
Customer service communications
Pharmacy-related service notifications
Refill-related communications where appropriate
Wellness information
Product information
Promotional offers or marketing messages when you have expressly consented to receive them

Consent to receive marketing SMS messages is not a condition of purchasing products, filling a prescription, or receiving pharmacy services from Pharmedico Compounding Pharmacy & Wellness.

Message Frequency

Message frequency may vary.

The number of messages you receive will depend on your interactions with Pharmedico Compounding Pharmacy & Wellness and the SMS program for which you enrolled.

Message and Data Rates

Message and data rates may apply.

Your wireless carrier's standard messaging and data charges may apply.

Opting Out

You may opt out of SMS messages at any time by replying:

STOP

to any applicable Pharmedico Compounding Pharmacy & Wellness SMS message.

After opting out, you may receive one confirmation message acknowledging your request. You will no longer receive messages covered by that SMS subscription unless you later provide new consent.

Help

For assistance, reply:

HELP

to any Pharmedico Compounding Pharmacy & Wellness SMS message or contact us at:

Phone: 941-952-3959
Email: Support@PharmedicoRx.com

Additional information regarding Pharmedico Compounding Pharmacy & Wellness's SMS program is available in our SMS Terms & Conditions.

5. Shopify and E-Commerce Services

Our online store is powered in whole or in part by Shopify.

Shopify and service providers supporting our online store may process certain personal information necessary to provide website functionality, checkout services, payment processing, fraud prevention, analytics, personalization, and related e-commerce services.

Their handling of information may also be governed by their own privacy policies and contractual obligations.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate and improve our website.

These technologies may be used for purposes such as:

Providing essential website functionality
Maintaining shopping carts and sessions
Remembering preferences
Measuring website performance
Understanding website usage
Preventing fraud
Measuring marketing effectiveness
Personalizing content or advertising where permitted

Some cookies are necessary for the website to function and cannot reasonably be disabled through our website.

Other cookies may be subject to your consent or privacy choices depending upon your location.

Where available, you may manage applicable cookie and data-sharing preferences through our website's Cookie Preferences or Your Privacy Choices controls.

7. Analytics and Advertising Technologies

We may use analytics services to understand how visitors interact with our website and improve website functionality.

We may also use advertising or marketing technologies on general retail and wellness portions of our website where legally permitted.

Pharmedico Compounding Pharmacy & Wellness does not intend to use advertising tracking technologies to disclose Protected Health Information for advertising purposes.

We take additional precautions regarding tracking technologies on pages involving identifiable prescription, patient, or healthcare information.

8. How We Disclose Information

We may disclose personal information to service providers that perform services on our behalf, including:

E-commerce platform providers
Payment processors
Shipping and delivery companies
Website hosting providers
Information technology providers
Security and fraud-prevention providers
Analytics providers
Email communication providers
SMS/text messaging service providers
Telecommunications providers
Customer support providers
Professional advisers

These providers may receive information only as reasonably necessary to perform services on our behalf and subject to applicable contractual and legal obligations.

We may also disclose information:

When required by law
To comply with a court order, subpoena, or lawful government request
To investigate fraud or security incidents
To protect Pharmedico Compounding Pharmacy & Wellness's rights, property, or safety
In connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business, subject to applicable law

Disclosures of PHI are governed separately by HIPAA and our HIPAA Notice of Privacy Practices when applicable.

9. Sale and Sharing of Personal Information

Pharmedico Compounding Pharmacy & Wellness does not sell Protected Health Information.

Depending on how certain advertising, analytics, or personalization technologies are defined under applicable state privacy laws, some transfers of non-PHI website information may constitute a "sale," "sharing," or targeted advertising even when no money is exchanged.

Where required, eligible consumers may opt out through our Your Privacy Choices page or other privacy controls provided on our website.

10. Email Marketing

If you subscribe to promotional emails, we may send information about Pharmedico Compounding Pharmacy & Wellness products, services, wellness information, promotions, or other updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in those communications.

We may continue sending non-promotional communications necessary to complete transactions, provide requested services, or meet legal obligations.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

Complete transactions
Provide services
Maintain business and pharmacy records
Maintain required SMS consent and opt-out records
Meet regulatory obligations
Resolve disputes
Prevent fraud
Enforce agreements

Retention periods may vary depending on the type of information and applicable legal requirements.

PHI and pharmacy records may be subject to separate retention requirements.

12. Information Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

No method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

If a security incident involving protected information occurs, Pharmedico Compounding Pharmacy & Wellness will respond in accordance with applicable federal and state breach-notification requirements.

13. Your Privacy Rights

Depending on where you live and which privacy laws apply to Pharmedico Compounding Pharmacy & Wellness, you may have certain rights regarding your personal information.

These rights may include the right to:

Request access to personal information
Request correction of inaccurate information
Request deletion of certain information
Obtain information about categories of information collected or disclosed
Opt out of certain sales, sharing, or targeted advertising
Limit certain uses of sensitive personal information where applicable
Withdraw certain consent
Appeal certain privacy decisions
Receive equal service without unlawful discrimination for exercising privacy rights

These rights are subject to exceptions and eligibility requirements under applicable law.

You may submit an applicable privacy request by contacting Pharmedico Compounding Pharmacy & Wellness using the information below or through our Your Privacy Choices page when available.

We may need to verify your identity before processing certain requests.

These consumer privacy rights are separate from rights you may have with respect to PHI under HIPAA. HIPAA-related rights are explained in our HIPAA Notice of Privacy Practices.

14. Global Privacy Control and Browser Signals

Where applicable law requires us to recognize qualifying browser-based opt-out preference signals, we will process supported signals in accordance with applicable law and our website's technical capabilities.

15. Children's Privacy

Our general online retail services and marketing communications are not directed toward children under 13.

We do not knowingly collect personal information from children under 13 through general online retail or marketing activities without appropriate authorization.

This section does not prevent a parent, guardian, prescriber, or other authorized individual from providing information about a minor when necessary for legitimate pharmacy or healthcare services.

Health information regarding minors is handled according to applicable healthcare and privacy laws.

16. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Pharmedico Compounding Pharmacy & Wellness is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review their privacy policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, SMS programs, or legal obligations.

When we make changes, we will update the Last Updated date displayed at the beginning of this policy.

Material changes may be communicated through additional means when required by law.

18. Contact Us

Questions, requests, or concerns regarding this Privacy Policy may be directed to:

Pharmedico Compounding Pharmacy & Wellness
6206 N Lockwood Ridge Rd.
Sarasota, FL 34243